Policy Servicing FAQs

Paying for your policy

Premium Payments

Automatic Premium Loan / Non-Forfeiture Loan

Reviving a Lapsed Policy

Policy changes

Attaching Riders

Assigning a Policy

Converting to Paid-Up Policy

Updating Personal Contact Information

Policy monies

Policy Loan

When a Policy Matures

Surrendering a Policy

Premium Payments

As part of our move to support the nation’s vision for a digital-first Singapore, we will no longer accept cash payment over the counter with effect from 15 August 2022.

It is now easier than ever to service your policy with the following payment options:

Life, Health, Savings & Retirement Plans

AXS payments

You may make your premium payment via AXS e-Station, AXS m-Station (mobile app) and AXS Station (kiosk).

For Life (regular premium)/Investment-Link/Health policy(ies) payment, please select:

Pay Bills -> Insurance -> Singapore Life Ltd.
Select "Individual Life/Health Insurance"
Select "Policy No."
Key in Policy No., Premium Amount and Contact No. as per the screen
Follow the steps on the screen to make payment accordingly.

Please note that it takes 2 working days to update Successful payment.

Interbank GIRO

For DBS/POSB bank accountholders

Click here to apply for GIRO through your bank accounts via 2 DBS/POSB channels:

Internet Banking
Debit/ATM Card and PIN

After logging in, go to Pay (Bills and Card) > Add GIRO Arrangement > Select Billing Organisation

For individual life policy
Select Singlife(Life) and enter your Policy Number in the DDA Reference number field
For individual health policy
Select Singlife(Health) and enter your Policy Number in the DDA Reference number field
For MINDEF/MHA policy
Select Singlife(Health) and Enter "0686xxxxxxxx", where xxxxxxxx denotes your 8-digit Client Reference Number in the DDA Reference number field
For Public Officers Group Insurance Scheme (POGIS) policy
Select Singlife(Health) and Enter "PGxxxxxxxx", where xxxxxxxx denotes your 8-digit Client Reference Number in the DDA Reference number field
For ExxonMobil policy
Select Singlife(Health) and Enter "EXxxxxxxxx", where xxxxxxxx denotes your 8-digit Client Reference Number in the DDA Reference number field

For other bank account holders

Complete and return the original Application for Interbank GIRO form to Singapore Life Ltd. at 4 Shenton Way #01-01 SGX Centre 2 Singapore 068807. Please note that the approval process can take 2-6 weeks, depending on the bank. You will be notified once the GIRO application is approved by the bank.

Download Interbank GIRO for Individual Life/Health policies

Download Interbank GIRO for MINDEF, MHA and POGIS policies

Download Interbank GIRO for ExxonMobil policy

Bill Payment

DBS Bill Payment (for DBS/POSB Internet Banking users)

For Individual Life policy:
Select Singlife-Life & General and indicate your Policy Number in the reference field.
For Individual Health policy:
Select Singlife-Group Life & Medical and indicate your Policy Number in the reference field.
For MINDEF/MHA/POGIS policy:
Select Singlife-Group Life & Medical and indicate the 8-digit Client Reference Number in the reference field.

Please note that it takes 2 working days to update successful payment.

Interbank Funds Transfer

For SGD policy, please pay to Singapore Life Ltd.’s UOB bank account no. (401-321-727-5) and indicate your Policy Number as the reference.

Please note that it takes 2 working days to update Successful payment.

Credit Card

Complete the Credit Card Authorisation form and email to cs_life@singlife.com
Please note that credit card payment is accepted for initial premium only.

Telegraphic Transfer

Any charge imposed by the remitting bank and receiving bank when submitting funds to Singapore Life Ltd. must be borne by the applicants. It is necessary to pay an amount in excess of the premium due to cover these charges.
Please remit the amount to the currency denominated bank account below as per your contract currency and indicate the following details in the Telegraphic Transfer application:
- Policyholder's full name (as indicated in the application form)
- Policyholder's Identification number/Passport number
- Policy number
Customer to remit the amount as per contract currency to the currency denominated bank account of Singapore Life Ltd. as shown below:

Contract Currency	Bank	Bank Account no.	SWIFT Code
AUD	United Overseas Bank Limited	451-907-257-7	UOVBSGSG
EUR	United Overseas Bank Limited	451-907-259-3	UOVBSGSG
GBP	United Overseas Bank Limited	451-907-261-5	UOVBSGSG
HKD	United Overseas Bank Limited	451-907-263-1	UOVBSGSG
SGD	United Overseas Bank Limited	401-321-727-5	UOVBSGSG
USD	United Overseas Bank Limited	451-907-252-6	UOVBSGSG

Cheque

Please arrange for electronic payment via AXS, Bill Payment or Interbank Funds Transfer for faster update on successful payment.

Cheques should be crossed to "Singapore Life Ltd.". Remember to write your policy number(s), client reference number and contact number on the back of the cheque.
Do not send post-dated cheques.

Singlife Account, Singlife Sure Invest, Singlife & Zurich Plans

Interbank GIRO

For Singlife policy, you may login to the Singlife Customer Portal and complete the GIRO application online.

Log in to your Singlife Customer Portal
Click on the "Policies" tab. From the dropdown list, select "View My Policies"
On the policy which you would like to change the payment method, click on the "Details" tab
Under "Payment Method", click on "Change"
Click on “New GIRO Account”
Complete the empty fields
Click “Add bank account”
A successful message will pop up
Click the link below the pop out message to download the completed GIRO form
Print out the GIRO form and post the form to Singapore Life Ltd. for processing. You may download the Business Reply Envelope (A4 size).

For Zurich Life Singapore policy, please download and complete the Interbank GIRO Application Form (Zurich Life Singapore policies). Send us the duly signed form to us by mail. You may use the Business Reply Envelope (A4 size) to mail the form to us.

Please note that the approval process can take 2-6 weeks, depending on the bank. You will be notified once the GIRO application is approved by the bank.

Interbank Funds Transfer

You may refer to the details below for Interbank fund transfer to Singapore Life Ltd’s bank account. Please indicate your policy number as the reference.

Policy Type	Currency	Bank	Bank Account No.
Singlife policy	SGD	DBS Bank Ltd	003-938093-3
Singlife Sure Invest	SGD	DBS Bank Ltd	072-004651-0
Zurich Life SIngapore policy	SGD	DBS Bank Ltd	003-916792-0

If you are making payment to your Singlife policies, you may also do so by logging into your online portal.

Log in to your Singlife Customer Portal, click on "Applications".
Find the application applicable and click on "Details" Under “Premium Billing Details” and look for “Payment Method”.
Click on "Change" and choose self-initiated payment.
You may then make arrangement for bank transfer to our bank account.

Telegraphic Transfer

Any charge imposed by the remitting bank and receiving bank when submitting funds to Singapore Life Ltd. must be borne by the applicants. It is necessary to pay an amount in excess of the premium due to cover these charges.

Please remit the amount to the currency denominated bank account below as per your contract currency and indicate the following details in the Telegraphic Transfer application:

Policyholder's full name (as indicated in the application form)
Policyholder's Identification number/Passport number
Policy number

To expedite the processing of premium transferred via Telegraphic Transfer (TT), please send a copy of the Remittance TT slip containing both the amount and Policy number to service@singlife.com.

Do take note that application of premium for TT generally take up to 7 business days to process but may be extended subject to unforeseen delays. To ensure that your policy is promptly renewed, please do take into consideration the extra time taken to complete the process.

Customer to remit the amount as per contract currency to the currency denominated bank account of Singapore Life Ltd. as shown below:

For Singlife policy

Currency	Bank	Bank Account No	SWIFT Code
SGD	DBS Bank Ltd	003-938093-3	DBSSSGSG
USD	DBS Bank Ltd	0003-036318-01-2	DBSSSGSG
AUD	DBS Bank Ltd	0003-036315-01-7	DBSSSGSG

For Zurich Life Singapore policy

Currency	Bank	Bank Account No	SWIFT Code
SGD	DBS Bank Ltd	003-916792-0	DBSSSGSG
AUD	United Overseas Bank Limited Singapore	352-941-6340	UOVBSGSG
HKD	United Overseas Bank Limited Singapore	352-941-6375	UOVBSGSG
EUR	United Overseas Bank Limited Singapore	352-941-6359	UOVBSGSG
GBP	United Overseas Bank Limited Singapore	352-941-6367	UOVBSGSG
USD	United Overseas Bank Limited Singapore	352-941-6332	UOVBSGSG

Credit Card

For Singlife policies, you may login to the Singlife Customer Portal and complete the application online.

Log in to your Singlife Customer Portal. For policy, click on "Policies". For application, click on "Applications".
Find the application or policy applicable and click on "Details"
Under “Premium Billing Details” and look for “Payment Method”.
Click on "Change" and enter your credit card details.

Please note that Credit Card payment is not accepted for Zurich Life Singapore policies.

Cheques

Please arrange for electronic payment via credit card or Interbank Funds Transfer for faster update on successful payment.

Cheques should be crossed to "Singapore Life Ltd.". Remember to write your policy number(s), client reference number and contact number on the back of the cheque.
Do not send post-dated cheques.

Automatic Premium Loan (APL) / Non-Forfeiture Loan (NFL)

If your premium is still outstanding after the grace period, an Automatic Premium Loan (APL) will be applied where your overdue premium will be paid for using your policy’s cash value. This will allow your policy to remain in force, ensuring your coverage and benefits.

APL is charged at a 5.5% per annum interest rate that is compounded at your policy’s anniversary.

If the premiums remain unpaid, APL will continue to be applied on the overdue premiums. We recommend you redeem your APL and any accumulated interest as soon as possible to ensure your policy remains in force and retains your policy’s cash value. APL is recommended only as a short-term measure.

FAQ

How do I redeem my Automatic Premium Loan (APL)?

Must I redeem all my outstanding APL?

What will happen if I do not pay my APL and the interest accumulated?

Reviving A Lapsed Policy (Reinstatement)

It is important that you make your premium payments on time. If your premium is not fully paid within the grace period, your policy will lapse unless it has a sufficient cash value to enable an Automatic Premium Loan (APL). A notification will be sent to you when your policy has lapsed.

To resume the effective coverage of your policy (known as Reinstatement of the Policy):

Declare your health status by completing the health declaration form:
For Life policies: Policy Servicing Health Declaration (for Life Products)
For Health policies: Policy Servicing Health Declaration (for Health Products)
For Long Term Care policies: Reinstatement for Singlife ElderShield Standard/Singlife ElderShield Plus/Singlife CareShield Standard/Singlife CareShield Plus

Pay the outstanding premiums together with any accumulated interest (if applicable) and indebtedness (if any).

Reinstatement is subjected to underwriting approval and further requirements, such as medical reports, may be requested as part of the review. If your health status has deteriorated, you may need to pay a higher premium based on the underwriter’s review.

We recommend that you pay your premiums using interbank GIRO as it would automate the premium payment process for you. To get start, submit a GIRO application.

FAQ

Can I reinstate my policy after the deadline stated in the Lapse Letter?

You can request to reinstate the policy within 12 months* from the policy lapse date (the date on which the last premium due was not paid).

Reinstatement is subject to underwriting; all outstanding premiums^ from the lapse date and any premiums due on the reinstatement date are to be paid.

* Please refer to your Policy Contract provision for the reinstatement application period applicable for your policy

^ You can contact us for a new quotation.

Attaching Riders

Riders represent additional benefits that can be added to your existing policy to enhance your coverage. They offer flexibility for you to customize your coverage to meet your specific needs, and can vary according to your existing plan type, term and also additional premiums.

Rider premiums are generally based on:

The type, sum assured and terms of the rider being added
Your occupation and age at your next birthday, based on your policy anniversary date on which the new coverage commences
Assessment and approval by our underwriters

Contact us to learn which type of riders can be added to your policy.

FAQ

How do I get advice on the type of riders that can be added to my basic policy plan?

How do I obtain a quotation for a rider?

Assigning a Policy

The transfer of all rights under an insurance policy from one party (the assignor) to another (the assignee) is called assignment. You are required to notify us of these changes, although Singlife is not responsible for determining the validity of an assignment.

The most common types of assignment are:

Absolute Assignment (Deed of Assignment), where all rights under the policy are transferred from the assignor to the assignee without any conditions

Collateral Assignment, where all rights under the policy are transferred to the assignee, usually a bank, as collateral or security for a loan granted to the assignor

You can make an Absolute Assignment by contacting us. All parties must be over 18 years of age, of sound mind, and cannot be an undischarged bankrupt

You can make a Collateral Assignment by contacting us or contacting the bank or organisation that will become the assignee of the policy for security or collateral. Some banks and other institutions have their own collateral assignment procedures.

Converting to Paid-Up Policy

Once the policy has acquired cash value, you can choose to stop payment of future premiums by converting the policy to paid-up status. Conversion to reduced paid-up assurance means that you can continue to remain insured for the same policy term but at a reduced sum assured amount.

Contact us for assistance if you wish to determine your Policy's paid up value.

Updating Personal Contact Information

To help us serve you better, please notify us of any changes in your contact information, including your address, email address and phone numbers. This ensures that we can always reach you in a timely manner.

For Life, Health, Savings and Retirement Plans: You can log on to MySinglife to update your address, phone number and email address.

For Singlife & Zurich Plans: You can log in to Singlife Customer Portal to update mobile number, home number, and email address.

Policy Loan

If your policy has acquired Cash Value, you can apply for a loan (if applicable) for up to a maximum 90%* of your policy cash value, minus any indebtedness. You will be charged an interest rate of 5.5% per annum on your loan, compounded at your policy anniversary.

The Policy Loan and its interest can be paid by installment.

Contact us to apply for a Policy Loan.

* Please refer to your Policy Contract provision for the maximum percentage of Your Cash Value that is eligible for a Policy Loan.

FAQ

What are the minimum and maximum Policy Loan amounts I can request?

How quickly can I receive my policy loan amount?

When a Policy Matures

A maturity amount is payable once your policy reaches maturity. We will notify you when your Policy maturity date approaches. After this date, the Policy is considered to have matured and is no longer in force.

FAQ

How will I know when my policy will mature?

When will I be notified of the maturity of my policy?

What is my policy's projected return at maturity?

Surrendering a Policy

Your policy that has cash value can be surrendered in exchange for its cash surrender value upon cancellation of the policy.

You should consider carefully the surrendering of your policy, as it would mean the loss of protection for you and your family. Replacing your coverage, even if done immediately, might require a higher premium due to your older entry age. A new policy will also take time to build up a cash value over the years.

You might want to take a policy loan instead which still allows you to enjoy your insurance coverage.

FAQ

When can I surrender my policy?

How do I know the amount of Cash Value acquired by my Policy?

What documents will I need to submit?

You will need to submit

Surrender/Withdrawal Form for Traditional Policy or
Withdrawal/Surrender Form for Investment Linked Policies or
Surrender / Withdrawal Form For Global Investment Plans (ILP) and
Copy of the Assured/Joint Assured/Assignee(s) NRIC or Passport.
Copy of Trustee(s)/Beneficiary(ies) NRIC, Passport or Birth Certificate (if your policy is under Trust)

Can I surrender part of my policy?

For an investment linked policy or the investment linked portion of a policy, you can partially surrender these policies by completing the Surrender / Withdrawal Form for Investment - Link Policy (ILP) Form.

For the non-investment linked portion of a policy, you can partially surrender the entire non-investment linked portion of this policy unless otherwise specified in the policy contract.

When can I receive the policy proceeds?

Upon receipt of all documents duly completed and signed, you will receive the policy proceeds as shown:

For Investment Linked policy:

Cheque: cheque will be mailed to you separately within 7 working days (after the unit dealing day*).
CPF Ordinary Account (Agent Bank): within 3 working days (after the unit dealing day*) into the Agent Bank for transfer into CPF Ordinary Account.
CPF Special Account: within 3 working days (after the unit dealing day*).
SRS Account: within 3 working days (after the unit dealing day*).
Direct Credit: within 7 working days (after the unit dealing day*). Please provide us with a copy of your bank passbook/statement or e-statement with full name and account number clearly indicated on the same page. All other information may be blanked out.

*The unit deal day is the date we set the unit price for a Fund.

For non-Investment Linked policy:

Cheque: cheque will be mailed to you separately within 7 working days.
CPF Ordinary Account (Agent Bank): within 5 working days into the Agent Bank for transfer into CPF Ordinary Account.
CPF Special Account: within 5 working days.
SRS Account: within 5 working days.
Direct Credit: within 7 working days. Please provide us with a copy of your bank passbook/statement or e-statement with full name and account number clearly indicated on the same page. All other information may be blanked out.

General FAQ

What does 'freelook period' mean?

Freelook period is the period provided for you to review a newly issued policy and lasts for 14 days, starting from the date you receive your policy.

Anytime during this period if you’re not satisfied with the policy, you may exercise the freelook provision of your policy to cancel the policy and receive a refund.

Cancelling your policy under Freelook means that the whole policy is cancelled and there is no insurance coverage. If you have gone for a medical examination for the policy, the medical cost incurred will be self-funded.

How do I exercise my freelook option?

How do I terminate my policy?

Policy with no cash value

To terminate your policy, please complete the Request for Change form. Alternatively, you may contact us to assist with your policy termination.

For Life policies: Request for Changes to Individual Life Policies
For Health policies: Request for Changes To Individual Health Policies (Singlife Shield/ Singlife Health Plus)

To terminate your Singlife term policy, please log in to the Singlife Customer Portal where you can submit your termination request.

Policy with cash value

Please refer to information on surrender of policy .

Will my premium be pro-rated if I terminate my policy?

How do I change my payment frequency?

Please submit a Request for Change form indicating your preferred payment frequency to us.

For Life policies: Request for Changes to Individual Life Policies
For Health policies: Request for Changes To Individual Health Policies (Singlife Shield/ Singlife Health Plus)

For Zurich Plans: For monthly frequency, only GIRO payment mode is applicable. You may wish to submit an GIRO application to effect the change.

For Singlife Plans: You can log in to the Singlife Customer Portal to request to change your payment frequency.

Log in to your Customer Portal For policy, click on the "Policies". For application, click on "Applications".
Find the application or policy applicable and click on "Details" Under “Premium Billing Details”, look for “Frequency” under "Total Payment".
Click on "Change" and choose your preferred payment frequency and complete the requirements.

What do I need to take note when changing payment frequency?

Changing payment frequency from higher to lower frequency

When changing the payment frequency of your policy to a longer term than previously chosen, payment of the remaining premiums will be required for the changes to take effect. This is because changing to a longer payment term will result in a period of cover where the premium has not been paid for.

This is applicable to the following scenario:

Monthly --> Annually, Semi-Annually, Quarterly

Quarterly --> Annually, Semi-Annually

Semi-Annually --> Annually

To successfully change to a longer payment term, simply pay the remaining premiums for the policy.

Changing payment frequency from lower to higher frequency

When changing the payment frequency of your policy to a shorter term than previously chosen, the change will only take effect from the next payment date onwards. This is because the last payment made for your policy was enough to cover the previously chosen period.

This is applicable to the following scenario:

Annually --> Semi-Annually, Quarterly, Monthly

Semi-Annually --> Quarterly, Monthly

Quarterly --> Monthly

To successfully change to a shorter payment term, simply wait until the next payment is due for your policy.

Life, Health, Savings & Retirement Plans

How long is the payment grace period?

How do I know that my Policy has lapsed?

When will my premium be deducted from my GIRO account?

New application

For the initial premium, we will deduct the amount from your approved GIRO account after we have approved the application, or if you have accepted our counter-offer.

After policy issuance

Plan Type	Premium Due Date	1^st Deduction	2^nd Deduction
Individual Life	1^st - 14^th of the month	12^th of the month	27^th of the month
Individual Life	15^th - 31^st of the month	27^th of the month	12^th of next month
Long Term Care	16^th of previous month - 17^th of current month	18^th of the month	NA
MyLifeInvest	1^st - 14^th of the month	27^th of previous month	12^th of the month
MyLifeInvest	15^th - 31^st of the month	12^th of the month	27^th of the month
Singlife Shield/ Singlife Health Plus	1^st - end of the month	7^th of the month	20^th of the month

If the deduction dates falls on a non-working day, the deduction will take place on next working day.

When will my credit card deduction be made?

New application

For the initial premium, we will deduct from your credit card once we have approved the application.

If you have chosen to pay by credit card but the application has not been fully approved, we will only capture your credit card token. We will only deduct from your credit card when the application is fully approved or if you have accepted our counteroffer.

After policy issuance

Premiums will be deducted from your credit card 1 working day before your premium due date. If the deduction dates falls on a non-working day, the deduction will take place on next working day.

Singlife Account, Singlife Sure Invest, Singlife & Zurich Plans

Can I pay by GIRO for a new policy application?

When will my premium be deducted from my GIRO account?

How many GIRO deduction attempts will there be?

We will attempt to deduct up to 3 times. If we are unable to retry or the 3 attempts have failed, the GIRO payment method will be deactivated for your policy and you will need to arrange for payment to us by another method. You will be informed when your GIRO payment method is deactivated.

(A) For Singlife policies

Kindly refer to the illustration below:

1^st deduction: 1 July 2017
2^nd deduction: 11 July 2017
3^rd deduction: 21 July 2017

(B) For Zurich Life policies

Kindly refer to the illustration below:

1st deduction: 2nd July 2017
2nd deduction: 15th July 2017
3rd deduction: 2nd August 2017

What happens to my policy if my GIRO account is cancelled?

Are there additional charges if I choose to pay via Credit Card?

Can I still reactivate my credit card account after 3 failed attempts?

Yes, you may do so.

(A) For Singlife policy
Simply log in to your online portal and change the payment method from “Self Initiated” to “Credit Card”.
I have a Singlife policy. How do I set up or change my payment method?

(B) For Zurich Life policy
Kindly contact our customer service team at service@singlife.com or call us at +65 6911 1111 to provide us with your new Credit Card details.

When will my credit card deduction be made?

New application

For online purchase, we will deduct from your credit card once we have approved the application.

If you have chosen to pay by credit card but your online application has not been fully approved, we will only capture your credit card token. Deduction from your credit card will only be made when the application is fully approved or if you have accepted our counteroffer.

After policy issuance

(A) For Singlife policies

Premiums will be deducted from your credit card on each premium due date. If the due date falls on a weekend or Public Holiday, the deduction will be made on the working day prior, not on the actual premium due date.

For example:

Next premium due: 11 Mar 2019 (Monday)
Next premium deduction date: 10 Mar 2019 (Sunday)
Creditcard deduction date: 8 Mar 2019 (Fri)

(B) For Zurich Life policies

Premiums will be deducted from your credit card on either 2nd or 15th of the month, depending on your premium due date.

How many credit card deduction attempts will there be?

We will attempt to deduct up to 3 times. If we are unable to retry or the 3 attempts have failed, the credit card payment method will be deactivated for your policy and you will need to arrange for payment to us by another method. You will be informed when your credit card payment method is deactivated.

(A) For Singlife policy

If the 1st attempt is unsuccessful, the 2nd attempt will be 10 days later. If the 2nd attempt is still unsuccessful, the 3rd attempt will be 10 days after the 2nd attempt.

You may refer to the illustration below:

1^st deduction: 1 July 2017
2^nd deduction: 11 July 2017
3^rd deduction: 21 July 2017

(B) For Zurich Life Policy

Kindly refer to the illustration below:

1st deduction: 2 July 2017
2nd deduction: 15 July 2017
3rd deduction: 2 August 2017

Policy Servicing

Premium Payments

AXS payments

Interbank GIRO

Bill Payment

Interbank Funds Transfer

Credit Card

Telegraphic Transfer

Cheque

Interbank GIRO

Interbank Funds Transfer

Telegraphic Transfer

Credit Card

Cheques

Automatic Premium Loan (APL) / Non-Forfeiture Loan (NFL)

How do I redeem my Automatic Premium Loan (APL)?

Must I redeem all my outstanding APL?

What will happen if I do not pay my APL and the interest accumulated?

Reviving A Lapsed Policy (Reinstatement)

Can I reinstate my policy after the deadline stated in the Lapse Letter?

Attaching Riders

How do I get advice on the type of riders that can be added to my basic policy plan?

How do I obtain a quotation for a rider?

Assigning a Policy

Converting to Paid-Up Policy

Updating Personal Contact Information

Policy Loan

What are the minimum and maximum Policy Loan amounts I can request?

How quickly can I receive my policy loan amount?

When a Policy Matures

How will I know when my policy will mature?

When will I be notified of the maturity of my policy?

What is my policy's projected return at maturity?

Surrendering a Policy

When can I surrender my policy?

How do I know the amount of Cash Value acquired by my Policy?

What documents will I need to submit?

Can I surrender part of my policy?

When can I receive the policy proceeds?

General FAQ

What does 'freelook period' mean?

How do I exercise my freelook option?

How do I terminate my policy?

Will my premium be pro-rated if I terminate my policy?

How do I change my payment frequency?

What do I need to take note when changing payment frequency?

How long is the payment grace period?

How do I know that my Policy has lapsed?

When will my premium be deducted from my GIRO account?

When will my credit card deduction be made?

Can I pay by GIRO for a new policy application?

When will my premium be deducted from my GIRO account?

How many GIRO deduction attempts will there be?

What happens to my policy if my GIRO account is cancelled?

Are there additional charges if I choose to pay via Credit Card?

Can I still reactivate my credit card account after 3 failed attempts?

When will my credit card deduction be made?

How many credit card deduction attempts will there be?

What happens to my policy if my credit card account is cancelled?

What are the acceptable credit cards for online payment of premiums?