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Read these important notes before you begin
  1. All sections of our forms must be duly completed to avoid unnecessary delay. Indicate as “N.A.” if not applicable.

  2. Where softcopies are submitted to us, please retain the original document for at least 6 months as we may request to sight the original copy.

  3. Any fees for completion of the Doctor’s Statement and/or medical evidence shall be borne by the claimant(s).

  4. All overseas documents must be certified by a Notary Public of the country where documents are produced.

  5. All documents must be in English. Any documents which are in foreign languages must be officially translated to English by a certified translator.    

  6. All communication will be sent to the contact information (address, email or phone number) registered with us. Please log into MySinglife to update your contact details if there are any changes.

 

Mode of Payment

For a better payment experience, Individual Life (i.e. non-Corporate or General Insurance policies) SGD payments to the Assured (Policyholder) will be credited to the bank account linked to the Assured (Policyholder)’s PayNow-NRIC/FIN. Please check that you have registered for PayNow with your bank, using your NRIC/FIN.

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Download claim forms
Forms to be completed by the Life Assured
Living & Disability Benefit Claim Form – Claimant’s Statement
Declaration of Beneficial Owner
Doctor's Statement to be completed by the attending doctor

Severe Stage of Critical Illness

Early and Intermediate Stage of Critical Illness 

Adrenalectomy for Adrenal Adenoma
 

Alzheimer's Disease / Severe Dementia

Early Dementia

Moderately Severe Dementia including Alzheimer’s Disease

Angioplasty & other Invasive Treatment for Coronary Artery
 

Benign Brain Tumour

Surgical Removal of Pituitary Tumour

Surgery for Subdural Haematoma

Blindness (Irreversible Loss of Sight)

Loss of sight in one eye or Optic Nerve Atrophy with low vision

Brain Surgery
 

Coma

Coma for 48 hours

Severe Epilepsy

Coronary Artery By-Pass Surgery

Transmyocardial Laser Revascularisation

Keyhole Coronary Bypass Surgery

Coronary Artery Atherectomy

Enhanced External Counterpulsation Device Insertion

Deafness (Irreversible Loss of Hearing)

Partial loss of hearing

Cavernous sinus thrombosis surgery

Cochlear implant surgery

End Stage Kidney Failure

Nephrectomy - Surgical Removal of One Kidney

Chronic Kidney Disease

End Stage Liver Failure

Liver Surgery

Liver Cirrhosis

End Stage Lung Disease

Severe Asthma

Insertion of a Veno-cava filter

Surgical removal of one lung

Fulminant Hepatitis

Hepatitis with Cirrhosis

Biliary Tract Reconstruction Surgery

Chronic Primary Sclerosing Cholangitis

Heart Attack of Specified Severity

Cardiac pacemaker insertion

Pericardectomy

Cardiac defibrillator insertion

Cardiomyopathy

HIV Due to Blood Transfusion and Occupationally Acquired HIV

HIV due to Organ Transplant and Assault

Idiopathic Parkinson's Disease

Moderately Severe Parkinson's Disease

Early Stage Parkinson’s Disease

Infective Endocarditis

Less Severe Infective Endocarditis

Irreversible Aplastic Anaemia

Reversible Aplastic Anaemia

Myelodysplastic Syndrome or Myelofibrosis

Irreversible Loss of Speech

Permanent (or Temporary) Tracheostomy

Irreversible Loss of Speech due to Neurological Disease

Loss of Independent Existence

Loss of Independent Existence (Early Stage)

Loss of Independent Existence (Intermediate Stage)

Major Burns

Mild Burns

Major Cancer

Carcinoma in-situ (CIS)

Early Cancers

Major Head Trauma

Facial Reconstructive Surgery

Cervical Spinal Cord Injury

Intermediate Stage Major Head Trauma

Major Organ / Bone Marrow Transplantation

Small Bowel Transplant

Corneal Transplant

Major Organ or Bone Marrow Transplant (on waitlist)

Motor Neurone Disease

Early Motor Neurone Disease

Peripheral Neuropathy

Multiple Root of Brachial Plexus Injury
 

Multiple Sclerosis

Early Multiple Sclerosis

Muscular Dystrophy

Moderate Muscular Dystrophy

Spinal Cord Disease or Injury resulting in Bowel and Bladder Dysfunction

Necrotising Fasciitis

Necrotising Fasciitis requiring hospitalization
Necrotising Fasciitis requiring surgery

Open-Heart Heart Valve Surgery

Percutaneous Valve Surgery

Other Serious Coronary Artery Disease

Mild Coronary Artery Disease

Paralysis (Irreversible Loss of Use of Limbs)
 

Persistent Vegetative State (Apallic Syndrome)

Akinetic Mutism

Locked in Syndrome

Poliomyelitis

Moderately Severe Poliomyelitis

Primary Pulmonary Hypertension

Early Primary or Secondary Pulmonary Hypertension

Progressive Scleroderma

Systemic Sclerosis with CREST Syndrome

Early Progressive Scleroderma

Severe Bacterial Meningitis

Bacterial Meningitis

Severe Encephalitis

Encephalitis

Stroke with Permanent Neurological Deficit

Brain aneurysm surgery

Cerebral shunt insertion

Carotid artery surgery

Surgery to Aorta

Large Asymptomatic Aortic Aneurysm

Minimally Invasive Surgery to Aorta

Systemic Lupus Erythematosus With Lupus Nephritis

Mild Systemic Lupus Erythematosus
Autism of Specified Severity
Chronic Adrenal Insufficiency (Addison's Disease)
Dengue Haemorrhagic Fever
Diabetic Complications / Insulin Dependent Diabetes Mellitus
Glomerulonephritis with Nephrotic Syndrome
Kawasaki Disease
Pheochromocytoma
Severe Crohn’s Disease
Severe Rheumatoid Arthritis
Severe Ulcerative Colitis
Urinary Incontinence requiring Surgical Repair
Wilson's Disease
Benign and Borderline Malignant Tumour
Bipolar Disorder / Depression or Anxiety / Major Depression Disorder / Schizophrenia
Terminal Illness
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Prepare the necessary documents for your claim
  1. Living & Disability Benefit Claim Form – Claimant’s Statement - To be completed by Assured (Policyholder)/Trustee(s)

  2. Critical Illness / Terminal Illness Claim – Doctor’s Statement of the relevant benefit - To be completed by the attending doctor

  3. Copy of all diagnostic/laboratory reports, Inpatient Discharge Summary and any relevant hospital reports that are available (refer to the respective Doctor’s statement on the list of required reports)

  4. Copy of front and back of Identity Card or Passport of the Third-Party Payee (Digital NRIC is not acceptable)

  5. Any other documents that support the claim (e.g. official certificate of appointment of the legal guardian of minor beneficiary)

 

Other documents to submit if Assured (Policyholder) is a Company:  

6. Copy of ACRA search report within the past 6 months/Certificate of Incorporation

7. Copy of Memorandum of Association/Articles of Association
 

8. Copy of Board Resolution

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Submit your claim through your preferred channel
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Where to submit claims: financial adviser representatives or intermediaries | Singlife Singapore

Financial Adviser Representative or Intermediaries

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Where to submit claims: email to Singlife claims support

Email to:

SGlifeclaims_support@singlife.com
 

Please use the email subject: 
 

Claim Submission: [Policy Number] - [Type of Claim]