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1
Read these important notes before you begin

  1. The claim form is not required for pre / post hospitalisation claims. 

  2. All sections of our forms must be duly completed to avoid unnecessary delay. Indicate as “N.A.” if not applicable. 

  3. Where softcopies are submitted to us, please retain the original document for at least 6 months as we may request to sight the original copy. 

  4. Any fees for completion of the Doctor’s Statement and/or medical evidence shall be borne by the claimant(s). 

  5. All overseas documents must be certified by a Notary Public of the country where documents are produced. 

  6. All documents must be in English. Any documents which are in foreign languages must be officially translated to English by a certified translator.

     

    Mode of Payment

    For a better payment experience, SGD payments to the Assured (Policyholder) will be credited to the bank account linked to the Assured (Policyholder)’s PayNow-NRIC/FIN. Please check that you have registered for PayNow with your bank, using your NRIC/FIN.

2
Register/Login to your account

For Pre/Post-Hospitalisation Claims:

Log in to your account via MySinglife Portal or download the Singlife App on your iPhone or Android device. If you do not have an account, please click/register here.

 

Key features:

  • Find a Shield panel specialist

  • Submit your claims on-the-go

  • Check your claim status anywhere, hassle-free 

  • Access your health card

 

For All Other Claims (Non-Pre/Post-Hospitalisation):

Please email us at shieldclaims_submission@singlife.com.

 

Alternatively, you may submit your claim via your Financial Adviser Representative or Intermediaries. 

3a
Submit your Pre/Post-Hospitalisation Claim online

Via Singlife App:

  • Click on the “Services” section in the menu bar

  • Under “Claims” > Select “Submit a Claim"

  • Under “Health” > Select “Pre/Post-Hospitalisation” and follow the instructions

 

Via MySinglife Portal:

  • Under “Home” > Click on the “Claims” tab

  • Under “Claims” > Click on “Submit a Claim”

  • Under “Health” > Select “Pre/Post-Hospitalisation” and follow the instructions

     

Prepare the necessary documents:

1. Receipts / Bills / Invoices

2. Referral letter(s) from GP and/or Specialist (if applicable)

3. MediSave Transaction Statement / Healthcare Payments & Claims Statements from CPF Board (if MediSave was utilised)

4. Claim Settlement letter(s) from another policy / insurer / party (if you have made a claim from another policy / insurer / party)

3b
Submit your Hospitalisation / Day Surgery Claim and Other Medical Claim via email

Email us at shieldclaims_submission@singlife.com with the necessary documents:

  1. Final Hospitalisation / Day Surgery Bill or Tax Invoice

  2. Medical Claim Form

  3. Inpatient Discharge Summary, diagnostic reports, radiology, X-ray reports, laboratory evidence and any relevant hospital reports

  4. MediSave Transaction Statement or Healthcare Payments and Claims Statement from CPF Board (if any)

 

Please use the email subject:  
Claim Submission: [Policy Number] OR 
Claim Submission: [Name of the Policy/Plan i.e. Singlife Shield]

 

 

Forms to be completed by the Life Assured
Medical Claim Form
4
We’ll review your claim

We'll review your claim and update you within 3 weeks. Policyholders can view their claim status via the 'Claim History' feature available in the Singlife App and MySinglife Portal.