Payouts via PayNow-NRIC/FIN

No. Payout can only be made via PayNow-NRIC/FIN. This is to ensure that the payout is made to the intended recipient even if you change your mobile number. 

To check whether you have PayNow-NRIC/FIN:

For DBS/POSB: click here for more details

Digibank Mobile app

• Login > Tap on PayNow > Tap on YOUR PROFILE >
• Under YOUR PROFILE you will be able to see the NRIC/FIN number linked to your PayNow profile

Digibank Online

• Login > Click on Transfer > Click on Transfer with PayNow >
• Under My Registrations you will be able to see the NRIC/FIN number linked to your PayNow profile

For OCBC: click here for more details

OCBC Mobile app

• Login > Tap on the Menu on the top left corner > Select Profile & Settings > Select Manage PayNow
• Under Manage PayNow you will be able to see the NRIC/FIN number linked to your PayNow profile

OCBC Online

• Login > Click on Customer Service > Under Account & Cheques select Manage PayNow
• Under Manage PayNow you will be able to see the NRIC/FIN number linked to your PayNow profile

For other banks:

• Full list of participating banks here. Please enquire with your preferred bank for more information.

Only customers who have been receiving regular payout arrangements^(*)  via Direct Credit will not be affected. 

Examples of customers who will receive future payments via PayNow-NRIC/FIN:

• Customers who have received a one-time payment from us via Direct Credit before (e.g. loan, personal accident claims, health claims, etc), but have already registered for PayNow-NRIC/FIN
• Customers who have or are currently receiving payouts via cheques and have registered for PayNow-NRIC/FIN

If SGD payout via PayNow-NRIC/FIN is unsuccessful, we will attempt to make a bank transfer via direct credit. If we do not have your bank account details on file, we will send an SMS, letter and/or email informing you that a payment from Singlife to you, is being held by us. Full instructions will be provided to either register for PayNow-NRIC/FIN or sign up for direct credit.

Please update your contact details at singlife.com/mysinglife so you don’t miss important updates.  

All payouts to individual Life and Health policies will be automatically paid via PayNow-NRIC/FIN if the criterias are met (refer to question 2 above)

General Insurance claims e.g. travel, personal accident, home, loss of use etc. are also paid via PayNow.

PayNow is a secure funds transfer service that allows you to receive payments conveniently. Linking your NRIC/FIN to PayNow allows faster payouts and you do not need to register again even if you change your mobile number. 

You may continue to receive your payout via Direct Credit because of the following:

• Payout is made in a non-SGD currency
• Multiple payees are tied to the policy
• Have existing regular payout arrangements^(*)  via Direct Credit payments
• Your PayNow profile is not linked to your NRIC/FIN

No, there isn’t. 

Payouts will be executed automatically via PayNow-NRIC/FIN if the following are met:

• Customers whose Singapore NRIC/FIN is recorded with us
• Policy payout is in Singapore Dollars
• Payout is to a single payee
• Customers who do not have a regular payout arrangements^(*)  via Direct Credit (GIRO) with Singlife
  
  

Please link your NRIC/FIN to PayNow via your preferred bank.

Please note that you must have registered for PayNow-NRIC/FIN before you can receive the payout.

No. This service is currently only available for non-corporate clients. 

Singlife will send a letter and/or email informing you that a payment is being held by us. Please send us a copy of your bank passbook/statement showing the account holder’s full name and bank account number on the same page. All other information can be blanked out.

Singapore is moving towards a cheque-less future, as part of its vision to become a digital-first nation. At Singlife, we believe this change benefits our customers so we will no longer accept cheque payments. Please refer to this page for other payment methods.

We cannot process PayNow-NRIC/FIN to two payees/joint payees. Please authorise the payment to one of the payees.

Yes, as long as you have a Singapore bank account linked to your PayNow-NRIC/FIN, we can send payouts to you via PayNow-NRIC/FIN. If not, we’ll send payouts to your Singapore bank account via Direct Credit. If you no longer have a Singapore bank account, we’ll send payouts to you via telegraphic transfer. Please note that any applicable charges for telegraphic transfers may be payable by you.